The Revenge of the Bureaucrats

Jenny Whitehead, in pain from a cyst and told she'd have to wait five months to have surgery on UK's National Health Service to relieve it, spent some of her own money for a consultation with a doctor. One doesn't do that in UK; she was punished by NHS by having her operation cancelled unless she paid for it herself, or went back to the end of the line like a good citizen subject.

Complain? The system is working as designed, complain all you want.