I'm Lucky To Not Be At Work

Apparently American Airlines has had 1000 flights cancelled, leaving thousands of passengers stranded. My hotel takes distressed passengers in a limited way - - we have no airport shuttle, so everyone arriving from and returning to the airport has to take cabs (the airline vouchers the cab companies for payment). Because of the lack of a shuttle we only take a limited number of distressed passenger rooms - - typically ten per night. We've taken as many as 30 per night, but there just aren't enough cabs to service all those passengers, and the passengers tend to take out their frustrations on hotel staff for the lack of cabs.