Chris Muir's Day By Day

Wednesday, November 23, 2011

Still Operating In the 20th Century

Went to the NC DMV office yesterday to renew my driver's license, had the usual hour-plus wait. Noticed that the DMV still uses fairly old computer gear, and haven't transitioned to accepting debit cards for payment; only cash or personal checks are accepted. Now I know that upgrading all the gear in all the DMV offices throughout the state would be extremely expensive, but I also noticed that each of the examiners was a cash handler, too. You could very easily rearrange things in the typical NC DMV office so that the examiners do testing only, and then turn payment over to a single cashier, who would collect cash, checks and debit cards. The pace is so slow in the DMV office (union workers, no doubt) that a full-time cashier would make sense, and mean fewer cash-handling mistakes.

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