Wednesday, November 23, 2011

Still Operating In the 20th Century

Went to the NC DMV office yesterday to renew my driver's license, had the usual hour-plus wait. Noticed that the DMV still uses fairly old computer gear, and haven't transitioned to accepting debit cards for payment; only cash or personal checks are accepted. Now I know that upgrading all the gear in all the DMV offices throughout the state would be extremely expensive, but I also noticed that each of the examiners was a cash handler, too. You could very easily rearrange things in the typical NC DMV office so that the examiners do testing only, and then turn payment over to a single cashier, who would collect cash, checks and debit cards. The pace is so slow in the DMV office (union workers, no doubt) that a full-time cashier would make sense, and mean fewer cash-handling mistakes.

No comments: